Welcome to E-Bike Tools (www.e-biketools.com). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and explains your privacy rights and how the law protects you.
Important Information and Who We Are
Purpose of this Privacy Policy:
This policy provides information on how E-Bike Tools collects and processes your personal data through your use of our website, including any data you provide when purchasing a product or signing up for our newsletter.
Controller:
E-Bike Tools is the data controller responsible for your personal data (referred to as “we”, “us” or “our”).
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) in the UK [or your relevant country’s data protection authority]. However, we would appreciate the chance to address your concerns first, so please contact us initially.
The Data We Collect About You
We collect, use, store, and transfer various personal data, grouped as follows:
- Identity Data: first name, last name, username, title, date of birth, gender
- Contact Data: billing and delivery address, email, phone numbers
- Financial Data: bank account and payment card details
- Transaction Data: payment details and product/service purchase information
- Technical Data: IP address, login data, browser type/version, time zone, plugins, operating system, device technology
- Profile Data: username, password, purchases, interests, feedback, survey responses
- Usage Data: website usage, product and service interactions
- Marketing and Communications Data: marketing preferences and communication choices
We also collect Aggregated Data, such as statistical or demographic information, which does not identify you directly.
How We Collect Your Personal Data
Data is collected by:
- Direct interactions: forms you fill, correspondence via post, phone, or email when you apply for products/services, create accounts, subscribe to newsletters, enter promotions, or provide feedback
- Automated technologies: cookies, server logs, and similar technologies track your browsing and device data (see our Cookie Policy for details)
- Third parties/public sources: analytics providers like Google, payment and delivery service providers, and public databases
How We Use Your Personal Data
We use your data when:
- Performing contracts with you (e.g., providing products/services)
- Pursuing legitimate interests without overriding your rights
- Complying with legal obligations
Disclosures of Your Personal Data
We may share your data with:
- Internal parties (employees processing orders)
- External service providers (payment gateways, delivery companies, IT support)
- Analytics providers (e.g., Google Analytics)
- Potential buyers or partners during business transfers or mergers
Data Security
We implement appropriate security measures to protect your personal data from loss, misuse, unauthorized access, alteration, and disclosure. Access to your data is limited to employees, contractors, and service providers who need it to perform their duties.
Your Legal Rights
You have these rights under data protection laws:
- Access your personal data
- Correct inaccurate data
- Request erasure of data
- Object to data processing
- Restrict data processing
- Transfer your data
- Withdraw consent at any time
To exercise your rights, please contact us at: Contact Us